Payment Policy
We accept payments through Klarna, PayPal, and Shop Pay.
All payments are processed securely using industry-standard encryption. We do not store or have access to your full payment card details.
Returns, Cancellations & Refunds Policy (UK Consumer Rights)
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Right to Cancel (Distance Selling)
You have the legal right to cancel your order within 14 days of receiving the goods, without giving any reason.
To exercise your right to cancel, you must notify us of your decision to cancel by a clear written statement (for example, by email or contact form) within the 14-day cancellation period.
You then have a further 14 days from the date you notify us of cancellation to return the goods.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever occurs first.
2. 30-Day Returns (Change of Mind)
In addition to your statutory cancellation rights, we offer a 30-day returns period for change-of-mind purchases.
For change-of-mind returns:
- Return shipping costs are the responsibility of the customer.
- Items must be returned unused, unopened, and in their original packaging.
- Any manufacturer seals must remain unbroken and intact.
- Refunds may be refused or reduced if the goods show signs of handling beyond what is necessary to establish their nature, characteristics, and functioning.
3. Faulty, Damaged, or Misdescribed Goods
If goods are faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015.
- Within 30 days of delivery, you are entitled to reject the goods and receive a full refund.
- After 30 days, you may be entitled to a repair or replacement, and if that is not possible or fails, a refund.
For faulty, damaged, or incorrect items:
- Return shipping will be provided at no cost to you.
- Goods should be returned with all original packaging where reasonably possible.
- A tracking number must be provided once available.
Refunds or replacements will be processed without undue delay, and in any event within 14 days of us receiving the returned goods or proof of return, in line with statutory requirements.
4. Refunds
- Refunds will be issued to the original payment method used at checkout.
- Original delivery charges will be refunded where required by law.
- Refund processing times may vary depending on the payment provider.
5. Exclusions
The right to cancel does not apply to the following, where permitted by law:
- Sealed goods which are not suitable for return for health or hygiene reasons, once unsealed after delivery
- Goods that have been used, altered, or damaged by the customer after delivery
These exclusions apply only where legally allowed and do not affect your statutory rights in relation to faulty or misdescribed goods.
Shipping Policy
We ship all orders via Royal Mail.
- Orders with cleared payment before 16:00 GMT are dispatched the same working day.
- Orders placed after 16:00 GMT, on weekends, or on UK public holidays are dispatched the next working day.
Delivery times are estimates only and are not guaranteed.
Contact & Returns Procedure
Before returning any items, please contact us so we can provide return instructions and, where applicable, a prepaid return method.
Failure to follow the returns procedure may delay the processing of a refund but will not affect your statutory rights.