Privacy policy

Privacy Policy

This Privacy Policy describes how Phoneenterprise.co.uk (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information about cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, how you arrived at the Site, and how you interact with it. We refer to this as Device Information.

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
  • Log files – track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you make, or attempt to make, a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details, email address, and phone number. We refer to this as Order Information.

When we refer to Personal Information in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfil orders, including payment processing, shipping, and order confirmations
  • Communicate with you about your order or account
  • Screen orders for potential fraud or security risks
  • Provide customer support

Where you have given consent, we may also use your information to provide marketing communications relating to our products or services.

We use Device Information to help screen for potential risk and fraud (particularly IP address data), and to improve and optimise our Site by analysing how customers browse and interact with it.

Lawful Bases for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contract – to fulfil orders and provide purchased products or services
  • Legal obligation – to comply with accounting, tax, and consumer law
  • Legitimate interests – to prevent fraud, secure our Site, and improve our services
  • Consent – where required for marketing communications

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business and fulfil our services. For example:

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share Personal Information where required to comply with applicable laws, regulations, legal processes, or lawful requests from authorities, or to protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising using the following links:

You can also opt out via the Digital Advertising Alliance: https://optout.aboutads.info/

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights (UK & EEA Residents)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or update of your data
  • Request deletion of your data (where legally permitted)
  • Object to or restrict certain processing

To exercise these rights, please contact us using the details below.

Your information may be transferred outside the UK or EEA, including to Canada and the United States, in accordance with applicable data protection safeguards.

Data Retention

We retain Order Information for our records unless and until you ask us to delete it, subject to legal and regulatory requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us at:

Email: info@phoneenterprise.co.uk