Request a warranty repair

How we handle a claim. We will always try to repair the fault first. If a repair is not possible, we will replace the phone with one of equivalent or better specification and condition. If neither is possible, we will refund you.

Claim terms

• The 12-month warranty covers hardware faults from the date of delivery and applies to the original purchaser.
• Accidental damage, liquid damage, normal battery wear, cosmetic marks consistent with the grade bought, software changes such as jailbreaking or rooting, and damage from unauthorised repairs or third-party parts are not covered. We can still quote for a repair.
• If the fault is confirmed as covered we send a prepaid Royal Mail label. If inspection shows the fault is not covered, return postage of the unrepaired phone is at your cost.
• Before posting, back up your data and sign out of Apple ID / Find My, Google and Samsung accounts, and remove any screen lock. Repairs may erase the phone, and a locked phone cannot be serviced and will be returned unrepaired.
• Proof of purchase is required. Most claims are resolved within 3 to 5 working days of the phone reaching us; we will tell you if longer is needed.
• Nothing in these terms limits your statutory rights under the Consumer Rights Act 2015. Full warranty policy.